Where to point your message
General feedback and day-to-day questions: hello@alkenind.com
Commercial deals, affiliate pitches and press enquiries: partners@alkenind.com
On most threads we aim to write back inside two working days. If your note is about a specific page, paste the URL and quote the exact line or figure you are flagging. That small step lets us retest promptly and come back to you with a tidy answer.
| Type of message | Email address | Typical reply time |
|---|---|---|
| General questions, feedback and corrections | hello@alkenind.com | 1 to 2 business days |
| Affiliate, media and partnership enquiries | partners@alkenind.com | 2 to 3 business days |
| Privacy, data or GDPR queries | privacy@alkenind.com | Within 30 days, as the law requires |
What we welcome in the inbox
- Corrections and updates. Bonus figures, payout speeds and cashier menus shift constantly. If something on the site no longer matches what an operator is advertising, let us know and we will rerun the checks and refresh the page.
- Operator submissions. Casinos are welcome to put their name forward for review. The rule that never bends covers every one of them: our verdicts come out of our own testing, and neither a listing position nor a particular score has a price.
- Player experience reports. First-hand accounts, a KYC that stretched into weeks or a support agent who genuinely saved the day, feed straight into our retesting queue and can move a casino up or down the ranking.
What falls outside our remit
One thing we want to be straight about: Alkenind.com reviews casinos from the outside, we are not an operator ourselves. We hold no player accounts, we never touch player funds and we cannot step into disputes. Locked accounts, forgotten passwords and delayed cashouts all need to go through the casino's own support desk. If an operator refuses to resolve a genuine complaint, escalate it to the licensing regulator that oversees that brand.
Feeling uneasy about your gambling?
If play is starting to weigh on you, or on someone close to you, please do not sit on it. Our Responsible Gambling page collects free and confidential support lines across the ten markets we cover. Adults 18 and over only.